Conditions of Sale

Prices are for the wholesale trade only and are subject to change without notice. 

Placement and Pick Up of Order

There is no minimum needed for pick-up orders.

You must schedule a date and time for pick-up orders. We ask for 24 hours advance notice for all orders.

We will only reserve orders for two weeks except for seasonal annuals. Requests to reserve plants for more than two weeks in advance will require a 25% non-refundable deposit.

Pulled orders must be picked up within 24 hours since they are staged in a non-irrigation zone.

We ask you and your staff to load your plants and verify all items purchased have been loaded. We do not have staff available to assist with loading unless special arrangements are made prior to pick up. Discrepancies should be noted at time of pick up or delivery. If the quality of a plant does not meet your expectations, it should be refused at time of pick up or delivery.
 

Terms of Sale

Cash, check, or credit card unless credit terms are approved in advance. We accept Visa, MasterCard, Discover, and American Express. There is a $35 service charge for all returned checks.

In-house credit accounts are due 30 days from the invoice date. Customers with overdue Net 30 accounts are subject to an 18% per annum finance charge plus the costs of collection. All accounts over 60 days will be converted to a cash only basis. Finance charges must be paid for an account to be current.

Order Cancellations

If you need to change the pick-up date or cancel an order, you must do so by phone message or email before 7:00 am when we begin pulling orders. Customers who cancel an order after it is pulled will be charged a 20% restocking fee. 

Delivery

We currently deliver to customers in Southwest Virginia with a minimum order of $750. We do not deliver outside of Virginia and we do not ship material. Delivery is based on a full truck for your area. We will do our best to accommodate a requested delivery date, however, an exact delivery date may not be possible. New Leaf Farms reserves the right to adjust delivery dates based on quality of plants and/or delivery constraints.

Freight rates…

• Orders under the $750 minimum will be charged a flat rate of $85 within a 150-mile radius.

• Orders over the $750 minimum will be charged 10.5% of your order within a 150-mile radius.

• Delivery rates and terms for distances greater than 150 miles can be discussed.

All customers are required to provide help unloading orders. Our driver is not required to unload orders without assistance. Any damage or shortage should be acknowledged at the time of delivery. Plants not meeting your expectations should be refused at time of delivery.

Please note:  a fuel surcharge may be added to your invoice in accordance with fluctuating fuel prices.

Guarantee

Whether plants are picked up at our nursery or delivered, no liability for damages will be assumed after plants are loaded on your vehicle or delivered to your site. We are not responsible for injury to stock, nor do we give any guarantee, expressed or implied, as to the livability, growth, or performance of plants.  

We guarantee all plants to be healthy and true to name when shipped. Our liability will not exceed the original purchase price. All claims must be made within 24 hours.

updated 1/18/22